Privacy policy
Privacy Policy
Last updated: May 10, 2026
Avenero Home operates this website and online store. This Privacy Policy explains how we collect, use, share, and protect your personal information when you visit our website, place an order, contact us, or use any of our services.
By using our website, you acknowledge that you have read and understood this Privacy Policy.
1. Who We Are
Avenero Home
S. Konarskio g. 4b-48
Vilnius, 03122
Lithuania
Email: info@avenerohome.com
Customer Service Hours: Monday – Friday, 10:00 AM – 6:00 PM ET
For the purpose of applicable data protection laws, Avenero Home is the data controller of the personal information we collect from you.
2. Personal Information We Collect
We may collect the following types of personal information, depending on how you interact with our website:
- Contact information: name, email address, phone number, billing address, and shipping address.
- Order information: products purchased, order number, payment status, shipping details, returns, refunds, and customer service history.
- Payment information: payment method, billing details, transaction confirmation, and fraud prevention data. We do not store your full payment card details.
- Account information: login details, account preferences, saved addresses, and order history if you create an account.
- Communication information: messages you send to us by email, contact form, or customer support request.
- Device and usage information: IP address, browser type, device type, pages visited, referring pages, session activity, and similar technical information.
- Marketing information: email preferences, ad interactions, abandoned cart activity, and product interests where permitted by law.
3. How We Collect Information
We collect personal information in the following ways:
- Directly from you when you place an order, create an account, contact us, request a return, or subscribe to marketing communications.
- Automatically when you browse our website through cookies, pixels, analytics tools, and similar technologies.
- From service providers that help us operate our store, process payments, ship orders, prevent fraud, provide customer support, or run marketing campaigns.
- From Shopify and other technology partners used to power and improve our online store.
4. How We Use Your Personal Information
We use your personal information to:
- Process and fulfill your orders.
- Confirm payments and prevent fraudulent transactions.
- Arrange shipping, delivery, returns, refunds, and exchanges.
- Send order confirmations, shipping updates, and customer service messages.
- Respond to product questions, warranty claims, and after-sale support requests.
- Create and manage customer accounts.
- Improve our website, products, customer experience, and store performance.
- Send marketing emails if you have subscribed or where otherwise permitted by law.
- Show relevant advertising and measure advertising performance.
- Comply with legal obligations, tax requirements, accounting rules, and law enforcement requests where required.
- Protect our website, business, customers, and rights.
5. Shopify and Payment Processing
Our store is powered by Shopify. Shopify provides the ecommerce platform that allows us to sell our products and services to you. Your personal information may be processed by Shopify to support checkout, payment processing, order management, fraud prevention, analytics, and store functionality.
Payment information is processed securely by Shopify and approved payment providers. Avenero Home does not store your full credit card or debit card number.
You can learn more about Shopify's privacy practices here: Shopify Privacy Policy.
6. Cookies and Tracking Technologies
We use cookies and similar technologies to operate our website, remember your preferences, analyze website traffic, improve performance, support checkout, prevent fraud, and provide relevant advertising.
Cookies may be set by us, Shopify, analytics providers, advertising platforms, payment providers, and other service providers. You can control cookies through your browser settings. Blocking some cookies may affect website functionality, including checkout.
7. Marketing and Advertising
If you subscribe to marketing emails, we may send you promotional messages about products, offers, and updates. You can unsubscribe at any time using the unsubscribe link in our emails.
We may also use advertising and analytics tools to show relevant ads, measure ad performance, and understand how visitors interact with our website. Depending on your location, this may be considered targeted advertising, sharing, or sale of personal information under applicable privacy laws.
You may opt out of marketing emails at any time. You may also contact us at info@avenerohome.com to request help with your privacy choices.
8. How We Share Personal Information
We may share personal information with trusted third parties when necessary to operate our business and provide our services, including:
- Shopify and ecommerce technology providers.
- Payment processors and fraud prevention providers.
- Shipping carriers, warehouses, fulfillment partners, and manufacturing partners where needed to deliver your order.
- Customer support, email, hosting, cloud storage, analytics, and IT service providers.
- Marketing and advertising partners where permitted by law.
- Professional advisors, including accountants, legal advisors, and compliance providers.
- Government authorities, regulators, courts, or law enforcement where required by law.
- Successors or relevant parties in connection with a business sale, merger, restructuring, or similar transaction.
We do not sell your personal information for money.
9. International Orders and Data Transfers
Because we operate online and use international service providers, your personal information may be processed in countries other than where you live. These countries may have different data protection laws than your country.
Where required, we rely on appropriate safeguards for international data transfers, such as standard contractual clauses, adequacy decisions, or other legally recognized transfer mechanisms.
10. Data Retention
We keep personal information only for as long as necessary to provide our services, fulfill orders, resolve disputes, prevent fraud, comply with legal obligations, and maintain accurate business records.
Order, tax, accounting, and transaction records may be kept for the period required by applicable law. Customer service messages may be kept as needed to support future inquiries, warranty claims, or legal compliance.
11. Security
We use reasonable technical and organizational measures to help protect your personal information. However, no website, online service, or transmission method is completely secure. Please avoid sending sensitive information to us through unsecured channels.
12. Your Rights and Choices
Depending on where you live, you may have rights regarding your personal information, including the right to:
- Request access to the personal information we hold about you.
- Request correction of inaccurate or incomplete information.
- Request deletion of your personal information.
- Request a copy of your personal information.
- Object to or restrict certain processing.
- Withdraw consent where processing is based on consent.
- Opt out of marketing communications.
- Opt out of targeted advertising, sale, or sharing where applicable by law.
To exercise your rights, contact us at info@avenerohome.com. We may need to verify your identity before completing your request.
13. European Economic Area and United Kingdom Users
If you are located in the European Economic Area or the United Kingdom, we process your personal information under one or more of the following legal bases:
- Contract: to process and fulfill your order.
- Consent: for certain marketing communications or optional cookies where required.
- Legitimate interests: to operate, protect, and improve our business, website, products, and customer service.
- Legal obligation: to comply with tax, accounting, regulatory, and legal requirements.
You may also have the right to lodge a complaint with your local data protection authority.
14. California and Other U.S. State Privacy Rights
Depending on your U.S. state of residence, you may have the right to know, access, correct, delete, or obtain a copy of your personal information. You may also have the right to opt out of certain targeted advertising, sale, or sharing of personal information.
We do not knowingly sell or share the personal information of individuals under 16 years of age.
You can contact us at info@avenerohome.com to submit a privacy request.
15. Global Privacy Control
Some browsers and extensions allow you to send a Global Privacy Control signal. Where required by applicable law and technically feasible, we will treat this signal as a request to opt out of sale or sharing for the browser and device sending the signal.
You can learn more about Global Privacy Control here: https://globalprivacycontrol.org/.
16. Children's Privacy
Our website is not intended for children. We do not knowingly collect personal information from children under the age of majority in their jurisdiction. If you believe a child has provided us with personal information, contact us at info@avenerohome.com and we will take appropriate steps to delete it.
17. Third-Party Links
Our website may contain links to third-party websites, apps, or services. We are not responsible for the privacy practices, security, or content of third-party websites. Please review their privacy policies before providing personal information.
18. Complaints
If you have a complaint about how we handle your personal information, please contact us first at info@avenerohome.com. Depending on where you live, you may also have the right to contact your local data protection authority.
19. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business, website, legal obligations, or privacy practices. When we update this policy, we will revise the "Last updated" date above.
20. Contact Us
If you have questions about this Privacy Policy, want to exercise your privacy rights, or need help with your personal information, contact us at:
Avenero Home
S. Konarskio g. 4b-48
Vilnius, 03122
Lithuania
Email: info@avenerohome.com
Customer Service Hours: Monday – Friday, 10:00 AM – 6:00 PM ET